Source: https://internal-agents.com/agents/plaid-fix-my-connection

# Plaid — Fix My Connection

Plaid's internal agent for bank-integration reliability. Fix My Connection proactively detects bank-integration failures and generates repair scripts automatically. Plaid reports more than 2 million successful user-permissioned logins and a 90% reduction in the average time to fix a degradation.

- Approach type: Task agent
- Deployment stage: Scaled
- Autonomy: Autonomous
- Evidence strength: Detailed primary
- Status: Internal
- First reported year: 2025
- Work: Ops, Maintenance
- Invocation: Background
- Entry reviewed: 2026-09-09

## Where people stay involved

- **integration degradation → repaired connection** — Outcome review · Level 4

## Overview

### Summary

Plaid's internal agent for bank-integration reliability. Fix My Connection proactively detects bank-integration failures and generates repair scripts automatically. Plaid reports more than 2 million successful user-permissioned logins and a 90% reduction in the average time to fix a degradation.

Fact · Reported · High confidence · `plaid-fix-my-connection--summary`

Confidence reason: A linked first-party source states the claim.

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md)

## Supervision evidence

### Operating model assessment

Level 4 for integration degradation → repaired connection; human attention boundary: outcome-review.

Inference · Catalog judgment · Medium confidence · `plaid-fix-my-connection--operating-models-0`

Confidence reason: Plaid measures success by outcomes such as successful logins rather than per-repair inspection.

Qualifications:

- Observation date: 2025-06

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md)

## Implementation details

### Tool access

Plaid bank-integration infrastructure

Fact · Reported · High confidence · `plaid-fix-my-connection--architecture-tool-access`

Confidence reason: A linked first-party source states the claim.

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md)

## Reported metrics

### Headline claim

More than 2 million successful logins and 90% faster average repair

Metric · Reported · Medium confidence · `plaid-fix-my-connection--headline-metric`

Confidence reason: Plaid reported the figures in its own blog without independent verification.

Qualifications:

- The source does not report the denominator of this figure.
- Reported by: Plaid
- Scope: Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs
- Observation date: 2025-06

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md) · Preserved content.md, lines 26–32

### Key observation

More than 2 million successful user-permissioned logins

Metric · Reported · Medium confidence · `plaid-fix-my-connection--key-metrics-0`

Confidence reason: Plaid reported the figure in its own blog.

Qualifications:

- The source does not report the denominator of this figure.
- Reported by: Plaid
- Scope: Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md) · Preserved content.md, lines 26–32

### Key observation

Average time to fix a degradation reduced by 90%

Metric · Reported · Medium confidence · `plaid-fix-my-connection--key-metrics-1`

Confidence reason: Plaid reported the figure in its own blog.

Qualifications:

- Reported by: Plaid
- Scope: Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs
- Denominator: Average degradation-repair time before automated repairs; no baseline duration provided

Evidence:

- Supports · [1] [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/) · [Preserved copy](https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md) · Preserved content.md, lines 26–32

## Sources

1. [AI agents at Plaid (June 2025)](https://plaid.com/blog/ai-agents-june-2025/)
   - Engineering blog · First party · Evidence
   - Original URL: <https://plaid.com/blog/ai-agents-june-2025/>
   - Published: 2025-06 · Accessed: 2026-08-13 · Last verified: 2026-08-31
   - Preserved copy in the repository: <https://github.com/steel-experiments/internal-agents-map/blob/main/archive/sources/plaid-fix-my-connection-source-1/content.md>