Source: https://internal-agents.com/organizations/brex

# Brex

Website: [brex.com](https://www.brex.com/)

## Agents

### [Brex's Collections response agent](https://internal-agents.com/agents/brex-collections)

Brex uses an agent to personalize delinquent-account outreach and help its servicing team respond to customers.

Agent · Finance ops

### [Brex's Dispute preparation agent](https://internal-agents.com/agents/brex-disputes)

Brex’s Payment Operations team built an agent to prepare reasoned card-dispute submissions.

Agent · Finance ops

### [Brex's Onboarding decision system](https://internal-agents.com/agents/brex-onboarding)

Brex’s onboarding system verifies applicants and synthesizes KYC and underwriting evidence into decisions for its operations team.

Agent · Finance ops

### [Brex's Support quality agent](https://internal-agents.com/agents/brex-support-qa)

Brex uses an agent to assess support interactions against its quality rubric and surface trends for team leads.

Agent · Support

## Infrastructure

### [Brex's Internal Agent Platform](https://internal-agents.com/agents/brex-agent-platform)

Brex built a Retool-based platform where operations staff build, test and deploy agents for KYC, disputes, quality assurance and collections. Its systems engineering team maintains the builder; human…

Platform · Finance ops · Support · Customer success

## Connections

- [Collections response agent](https://internal-agents.com/agents/brex-collections) — Related implementation: [Internal Agent Platform](https://internal-agents.com/agents/brex-agent-platform)
- [Dispute preparation agent](https://internal-agents.com/agents/brex-disputes) — Built on: [Internal Agent Platform](https://internal-agents.com/agents/brex-agent-platform)
- [Onboarding decision system](https://internal-agents.com/agents/brex-onboarding) — Related implementation: [Internal Agent Platform](https://internal-agents.com/agents/brex-agent-platform)
- [Support quality agent](https://internal-agents.com/agents/brex-support-qa) — Related implementation: [Internal Agent Platform](https://internal-agents.com/agents/brex-agent-platform)