Brex uses an agent to personalize delinquent-account outreach and help its servicing team respond to customers.
Brex
brex.comAgents
Brex’s Payment Operations team built an agent to prepare reasoned card-dispute submissions.
Brex’s onboarding system verifies applicants and synthesizes KYC and underwriting evidence into decisions for its operations team.
Brex uses an agent to assess support interactions against its quality rubric and surface trends for team leads.
Infrastructure
Brex built a Retool-based platform where operations staff build, test and deploy agents for KYC, disputes, quality assurance and collections. Its systems engineering team maintains the builder; human…