Fix My Connection

Plaid's internal agent for bank-integration reliability. Fix My Connection proactively detects bank-integration access issues and automatically repairs them. Plaid reports more than 2 million successful user-permissioned logins and a 90% reduction in the average time to fix a degradation.

Company: Plaid
Approach type: Agent
Work: Ops, Maintenance
Human involvement: Autonomous
Invocation: Background
Deployment stage: Scaled
Evidence strength: Detailed primary
Entry reviewed: 2026-09-16

Copy as MD Ask ChatGPT

How it works

Proactive detection to automatic repair of bank-integration access issues.

Detect an access issue

The system proactively detects bank-integration access issues^{[Source 1]}

Repair the connection

It automatically repairs the detected issue to restore user-permissioned access^{[Source 1]}

Where people stay involved

People review, approve, or guide the agent’s work here.

Not reported: The capture reports aggregate impact only; no human checkpoint is documented.

Supervision level
Not classified
- integration degradation → repaired connection^{[Source 1]}

How supervision levels work

Implementation details

Model: Not reportedDescribed as AI-powered; no model is specified.
Harness: Not reported
Sandbox: Not reported
Tool access: Plaid bank-integration infrastructure^{[Source 1]}
Knowledge: Not reportedIntegration knowledge is implied by the repair behavior; no knowledge store is documented.
Context management: Not reported
Credentials: Not reportedUser-permissioned data access is named, but credential handling for the agent is not documented.
Interfaces: Not reported

Validation and failure handling

Not reported: No check of repairs or failure behavior is documented.

Reported observations

These results come from the sources. Notes below each result explain what it covers and any reported limits.

Headline claim

More than 2 million successful logins and 90% faster average repair^{[Source 1]}

Reported by: Plaid
Scope: Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs

The source does not report the denominator of this figure.

Observed in June 2025

About this result

Category: Effectiveness
Evidence type: Reported measurement
What it covers: Automated bank-connection repairs, the successful logins they enable, and average repair time

Lessons

Not reported: The capture states impact and future plans; no evaluated transferable lesson.

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Help me update the Internal Agents Map record for Fix My Connection at Plaid.

Repository: https://github.com/steel-experiments/internal-agents-map
Record: data/agents/plaid-fix-my-connection.yaml
Published record: https://internal-agents.com/agents/plaid-fix-my-connection
Readable context: https://internal-agents.com/agents/plaid-fix-my-connection.md

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Sources and research details

Citations link to the original publisher. Each source also keeps a preserved copy in the repository, so a changed or removed page stays checkable.

AI agents at Plaid (June 2025)https://plaid.com/blog/ai-agents-june-2025/Engineering blog · First party · Last source verification: 2026-08-31
Preserved copy

Question coverage and scope

purpose: Reported
workflow: Reported: The capture describes the run in one sentence; the two steps carry exactly that content.
human involvement: Not reported: The capture reports aggregate impact only; no human checkpoint is documented.
implementation: Reported
validation: Not reported: No check of repairs or failure behavior is documented.
observations: Reported
lessons: Not reported: The capture states impact and future plans; no evaluated transferable lesson.

Research details for every claim on this page

Summary
Statement type
Fact
Provenance
Reported
Confidence
Not assessed
Confidence reason
No explicit confidence assessment is recorded for this claim.
- SupportsAI agents at Plaid (June 2025)
Headline claim
Statement type
Metric
Provenance
Reported
Confidence
Medium
Confidence reason
Plaid reported the figures in its own blog without independent verification.
Reported by
Plaid
Scope
Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs
Denominator
Not reported
Method
Not reported
Observation date
2025-06
- SupportsAI agents at Plaid (June 2025)Preserved content.md, lines 26–32
Tool access
Statement type
Fact
Provenance
Reported
Confidence
Not assessed
Confidence reason
No explicit confidence assessment is recorded for this claim.
- SupportsAI agents at Plaid (June 2025)
Detect an access issue
Statement type
Fact
Provenance
Reported
Confidence
Not assessed
Confidence reason
No explicit confidence assessment is recorded for this claim.
- SupportsAI agents at Plaid (June 2025)Preserved content.md, line 30
Repair the connection
Statement type
Fact
Provenance
Reported
Confidence
Not assessed
Confidence reason
No explicit confidence assessment is recorded for this claim.
- SupportsAI agents at Plaid (June 2025)Preserved content.md, line 30
Key observation
More than 2 million successful user-permissioned logins
Duplicate representation of Headline claim. Component of the compound headline: the same over-2-million login figure with the same scope.
Statement type
Metric
Provenance
Reported
Confidence
Medium
Confidence reason
Plaid reported the figure in its own blog.
Reported by
Plaid
Scope
Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs
Denominator
Not reported
Method
Not reported
Observation date
Not reported
- SupportsAI agents at Plaid (June 2025)Preserved content.md, lines 26–32
Key observation
Average time to fix a degradation reduced by 90%
Duplicate representation of Headline claim. Component of the compound headline: the same 90% repair-time reduction against an unprovided baseline.
Statement type
Metric
Provenance
Reported
Confidence
Medium
Confidence reason
Plaid reported the figure in its own blog.
Reported by
Plaid
Scope
Automated repair of bank connections and the successful user-permissioned logins enabled by those repairs
Denominator
Average degradation-repair time before automated repairs; no baseline duration provided
Method
Not reported
Observation date
Not reported
- SupportsAI agents at Plaid (June 2025)Preserved content.md, lines 26–32
Operating model assessment
Statement type
Inference
Provenance
Catalog judgment
Confidence
Unverified
Confidence reason
The source reports aggregate impact such as successful logins and repair time; it does not document that a person reviews outcomes, work products, or exceptions on any run.
Observation date
2025-06
- SupportsAI agents at Plaid (June 2025)